Last Updated: 1st July 2026

At SEDEM, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, contact us, or use any of our services.

1. Information We Collect

We may collect the following information when you interact with SEDEM:

  • Full name
  • Email address
  • Phone number / WhatsApp number
  • Billing and delivery address
  • Order details
  • Dress size, measurements, customization details, and design preferences
  • Payment confirmation details
  • Customer service messages and communication history
  • Website usage information, such as cookies, device information, and browsing activity

We do not store your full card details. Online payment information is processed securely through third-party payment providers.

2. How We Use Your Information

We use your information to:

  • Process and confirm your orders
  • Customize and prepare made-to-order pieces
  • Arrange delivery and shipping
  • Contact you regarding your order
  • Provide customer support
  • Send important service updates
  • Improve our website, services, and customer experience
  • Send marketing messages only where permitted or approved by you

3. Sharing Your Information

We may share necessary information with trusted third parties only when required to complete your order or provide our services, including:

  • Delivery and courier companies
  • Payment service providers
  • Website hosting and technical support providers
  • Customer communication tools
  • Legal or regulatory authorities where required by law

We do not sell your personal information.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, understand website performance, and support marketing or analytics features.

You may disable cookies through your browser settings, but some website features may not work properly.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no online system can be guaranteed to be completely secure.

6. Data Retention

We keep your information only for as long as necessary to complete your order, provide customer service, comply with legal obligations, and maintain business records.

7. Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable legal and business requirements.

8. Contact Us

For privacy-related questions, please contact us:

SEDEM
Email:[email protected]
Phone/WhatsApp: +971566366366
Location: United Arab Emirates